How to assess the Care Certificate

All trainee care workers have to complete the Care Certificate in their induction training.

How to assess the Care Certificate

doctors and hospital workers

From December 2017, all trainee care workers will have to complete the Care Certificate as part of their induction training. 

Everyone learns in different ways and at different paces, so assessing workers is more of a flexible journey than a scheduled exam period. If you're new to the Care Certificate, the assessment process can be a little confusing, so we've answered some FAQs to help shed some light on the process.

Who can assess the Care Certificate? 

You don't need to be a qualified assessor to assess the Care Certificate, but you do need to be competent in the standard you're assessing. This means you might not be able to assess every standard – different people may be needed to assess different standards. 

What is the role of the assessor?

As a Care Certificate assessor you have a very important job. You're responsible for planning and delivering training, and assessing candidates on-the-job. You can use a wide range of methods to help workers understand what they need to do to meet the standards and how they can improve. You're responsible for providing high-quality feedback, reviewing evidence and ensuring learning has been understood. 

What makes a good assessor?

It's important you take a personal approach with each candidate. You may already be competent in the standards, but your care workers are still learning the ropes and they'll need a lot of support along the way. Understanding how different people learn will help you plan your training and get the most from each candidate.  

Here are some of the most important traits of a good assessor – voted for by learners themselves: 

  • Organised 
  • A good communicator 
  • Friendly and approachable  
  • Enthusiastic  
  • Fair

When are workers assessed?

This depends on the individual – assessment should only start when the new worker is ready. They'll need enough time to learn the underpinning knowledge, practise their skills and complete the self-assessment tool to see how they're getting on. Then, when they're ready you can start the assessment process.  

What happens during an assessment?

If you're assessing evidence stored in the learner's eportfolio, just log in to their account to access their evidence. 

With OneFile's eportfolio, it's even easier. You can access learner portfolios and assess evidence anytime, anywhere, on any device. You can even write comments, add annotations and send feedback to the learner so they know where to make improvements.  

If you're assessing a worker on the job, make sure you explain to the patient why you're there, and that there's nothing to worry about. While you're observing a learner, stand back if possible so they can practise their skills in a normal way. You can make notes throughout, but try to ask any questions at the end.

How to stay compliant

The Care Certificate is regulated by the Care Quality Commission (CQC). They'll want to see evidence that all staff are aware of the standards and that their competency is assessed, managed and reviewed. If you use an eportfolio to manage the Care Certificate, you can keep an auditable record of evidence online – so you're always inspection ready. 

What are the different assessment methods?

There are a range of different assessment methods – from group exercises to professional discussions. Each method is different and can be used in different circumstances, which is perfect for assessing all 15 Care Certificate standards.  

To find out what assessment methods are accepted – and how you can use OneFile to make assessments easier – download our assessment guide.

Download guide

This article includes research and opinion sourced by OneFile at the time of publication. Things may have changed since then,
so this research is to be used at the reader's discretion. OneFile is not liable for any action taken based on this research.