Vacancies – Regional Customer Success Manager

Vacancies

Regional Customer Success Manager

We’re looking for someone with extensive account management experience to join our Customer Success Team. If you can demonstrate that you build great long-term customer relationships, maintain and develop a wide range of accounts and are able to exceed customer expectations, whilst working in an ethical way, this role could be for you. The ideal candidate is patient, process-oriented, and comfortable with both technical and business concepts. 

What you’ll be doing: 

As a Regional Customer Success Manager at OneFile, youll be responsible for driving the success of the customer in terms of meeting the customer’s goals. This will lead to increasing usage of our software. You’ll be growing relationships with the customer, delivering ROI so the customer is happy to renew their annual contract and increase their spend with us through new incremental products or services.  

You’ll be the point contact for all customer communications to ensure customers continue to gain value from the OneFile suite of products. You'll be the face of OneFile, delivering exceptional customer experience and growth year-on-year. 

Responsibilities: 

  • Achieve company objectives with excellent sales and negotiation skills to support business growth by: 
    1. Ensuring annual renewals are planned and managed and renewal revenue targets are met or exceeded 
    2. Upselling new products to existing customers 
  • Proactively maintain excellent levels of customer service to our existing customers on a regular basis 
  • Drive the success of the customer to meet (and exceed) customer goals 
  • Own key customer accounts and empower customers to solve complex challenges 
  • Deliver accurate, high-quality data into the CRM to ensure effective customer insight and enable effective decision making 
  • Own weekly/monthly/quarterly forecasting pipeline of renewals and growth opportunities 
  • Conduct quarterly reviews of the regional customer landscape 
  • Prepare accurate information and documentation for/on customers, based on their and OneFile’s needs 
  • Effectively respond to customer communication with the view to resolve concerns in a proactive manner 
  • Work with multiple customer accounts concurrently, ranging in size 
  • Deliver presentations and software demonstrations to customers to increase their knowledge and usage of the system if necessary 
  • Utilisereview and develop the existing customer database 
  • Network with existing customers to promote the OneFile brand 

Skills, know-how and experience:

  • Proven experience working in a customer-centric environment and knowledge of the sales lifecycle 
  • Passionate about driving customer values and revenue 
  • Experience of managing customer relationships 
  • Ideally familiar with the EdTech software landscape 
  •  Ideally a high level of knowledge in vocational assessment, verification and/or management of assessment centre processes through business development or account management perspective 
  • Excellent communication skills (written, verbal and nonverbal) 
  • Excellent listening skills to understand exactly what customers require 
  • An ability to work well under pressure; and within a changing business environment 
  • Willingness to travel to customer sites for visits/demonstrations (when permitted) 
  • Excellent presentation skills, being able to address large groups of people confidently 
  • Rapport building, creating working relationships with people at all levels within an organisation, with the ability to identify and work with key decision makers 
  • Ability to work in a team and driven to work towards own objectives 
  • Excellent organisation and time-management skills 
  • Willingness to learn new skills, to expand knowledge and experience of accounts, with the view to developing larger accounts 
  • Confident IT literacy including CRM systems. Previous experience of using OneFile is advantageous. 
  • Full clean driving licence and a willingness to travel to all locations within the Region (including Northern Ireland), including overnight stays if required (within Government Covid-19 guidelines) 

The package: 

  • Competitive starting salary and bonus structure 
  • Company car 
  • 25 days’ holiday plus bank holidays 
  • Birthday leave 
  • Dedicated community days 
  • Contributory pension scheme 
  • Cool city-centre office – workforce currently working remotely and flexibly 
  • Additional days’ holiday each year to a maximum of 30 

 

Why OneFile? 

OneFile is the UK’s go-to software for apprenticeships. Our award-winning software is used by over a million people around the world every day to learn, share and grow. And that’s exactly what we do in-house too. We’re a family of like-minded, hard-working people who work together to build outstanding software, learn from each other, and make a difference in people’s lives. 

To apply for this job, email your CV and cover letter to [email protected]