OneFile Ltd (“We”) are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting any website under the domain name of, you are accepting and consenting to the practices described in this policy.

Data Protection Act 1998

If you have been given a login for this website and you are not an External Verifier or an External Quality Assurer then for the purpose of the Data Protection Act 1998 (the “Act”), the data processor is OneFile Ltd of One Central Park, Northampton Road, Manchester, M40 5BP, and the data controller is your Training Provider.

Otherwise if you do not have a login for this website or, you do have a login and you are an External Verifier or an External Quality Assurer then for the purpose of the Data Protection Act 1998 (the “Act”), the data controller is OneFile Ltd of One Central Park, Northampton Road, Manchester, M40 5BP.

What information do we gather?

Information is gathered in two ways: (1) indirectly (for example, through our website’s technology); and (2) directly (for example, when you provide information on various pages of the website such as the contact us enquiry form).

One example of information we collect indirectly is through Internet access logs. When you access the website, your numeric internet address is automatically collected and is placed in our Internet access logs.

We collect information directly from you in a number of ways, one of which is through the use of cookies. We use cookies to remember you when you visit this website to keep track of your browsing patterns and to build up a profile of how you and other users use the website. A cookie is a small piece of information sent by a web server to the web browser, which enable the web server to collect information from the browser. Find out more about the use of cookies on

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, switching off cookies may restrict your use of the website and/or delay or affect the way in which the website operates.

We also collect information when you voluntarily submit it to us. On our website, we provide you with the opportunity to register for various services, register for email newsletters, enter promotions and competitions, and participate in online surveys. When we collect your information in this way, we will notify you as to how this information will be used. We will also provide you with the opportunity to indicate your preferences as to the use of your information.

Use of your information

The password you provide when registering with the website is encrypted to ensure protection against unauthorised access to your personal information.

We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of the website. Any information that you send is at your own risk and may be read by others. However once we have received your personal information we use strict procedures to protect the security of your personal information.

Any personal information gathered by or supplied to us via the website will be used in accordance with this Privacy Policy, in accordance with your wishes as indicated to us and in accordance with the Act.

We may use your personal information to:

  • contact you by mail or telephone to let you know about any of our products, services or promotions (which, in some cases may be provided by third parties) which may be of interest to you unless you have asked us not to. Where we contact you about these items by email, text message, or similar electronic means we will only do this with your permission;
  • ensure materials on the website are presented in the most effective manner for you and your computer;
  • improve the website and to monitor website usage.

You may modify your preferences or get further information by writing to us at OneFile Ltd, One Central Park, Northampton Road, Manchester M40 5BP or by email to [email protected]

Disclosing your information

We may disclose your personal information if required to do so by law or in good-faith believing such action is necessary to comply with the law. We will not sell or otherwise share your personal information with third parties without your consent except in the following instances:

  • unless required by applicable law or if we are ordered to do so by a court or other similar body;
  • as we may think necessary to protect our legal rights, a registered user or third party, or to prevent personal injury; and/or
  • where we are approached by a potential buyer of our business and/or assets or in relation to any joint venture or other business arrangement. In such circumstances we will be able to pass on your personal information to such third party’s advisors and to any prospective buyer, as well as to any other relevant parties.

Accessing and updating your personal information

You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please send an email to [email protected]

There will be an administrative charge of £10 for providing a copy of this information.

How do I change my personal details?

We want to ensure that we provide you with the best possible service. Please therefore always keep us updated of any changes to your personal information, for example, if your email address changes. You can do this by accessing your account pages on the website or by emailing [email protected]

Where we store your personal information

The personal information that we collect from you will be securely stored only in the United Kingdom.

What does providing us with this information mean?

By giving us personal information about you, you agree that your personal information can be used as set out in this Privacy Policy. If we change the Privacy Policy, we will post the changes on this page. Please check the website regularly for any changes to this Privacy Policy.

If you don’t feel we’re adhering to this Privacy Policy, what should you do?

If at any time you believe that we have not adhered to the terms of this Privacy Policy, please notify us by email at [email protected] and we will make any efforts we can to determine and solve the problem promptly.

This policy was last updated on 27 November 2014.