Description of services

This page was last updated on 30th July 2019 (v2). We would like to bring an additional service to your immediate attention: Pendo.

This page is for customers who have a Software as a Service Agreement with us and it describes the services that we provide to you. As a customer, you may or may not be entitled to some of the services on this page. If you would like to check which services are active, or opt out of using certain services, please contact [email protected]

Description of services


This software will enable a person (a “learner”) to create a digital portfolio of evidence to demonstrate the skills, knowledge and behaviours required to meet a vocational competency-based qualification. The software will enable the training provider to deliver the qualifications within a quality management system to meet the requirements of external awarding bodies. The full list of awarding bodies who have accredited this software can be found on our website at This list may be amended from time-to-time.


  • Formative and summative assessment of learners’ capability against a framework or another competency-based vocational qualification
  • Ability to set the number of times individual criteria need to be evidenced against a framework or another competency-based vocational qualification
  • Sampling plan and policies for quality assurance of assessment decisions
  • Assessment templates
  • Progress tracking against a framework or another competency-based vocational qualification, with gap analysis display

Assessment Planning

  • Plan assessments and other activities with learners
  • Assessment plan templates


  • Perform a progress review between assessor/tutor and learner
  • Scheduling of review in advance
  • Obtain employer signatures

User management

  • Create and manage learners, assessors, quality assurers, employers and administrators
  • Assign assessors, employers and quality assurers to learners
  • Assign learning aims to learners
  • Bulk import learners

Learning Hub

This software is designed for learners who are working towards a programme of learning, supported by their coach, tutor, and/or line manager. It may be used on its own or in conjunction with the eportfolio to support the on-programme learning of an apprenticeship standard that contains a formal qualification such as a diploma.


  • Record and track the progression of learner against a scale
  • Customise scales

Learning journal

  • Enables the learner to record learning journals, upload photos, documents or videos
  • Allows tutor and employer to add comments
  • Map journals against a curriculum
  • Map journals against planned or adhoc training activities

Course builder

  • Allows tutors to create courses consisting of modules and pages to be assigned to learners as learning resources
  • Pages can contain a variety of resources such as reading material, images, videos
  • Interactive quizzes can be constructed to check the learner’s knowledge
  • Learning outcomes can be mapped to qualifications

User management

  • Create learners, employers, tutors and administrators
  • Assign tutors and employers to learners
  • Assign courses to learners


Pendo is a third-party service provided by Incorporated. In using this service, you give us permission to store some of your Customer Data on their EU-located servers. In particular this relates to the unique identifiers pertaining to Authorised Users that may be stored on Pendo, such as the UserID (OneFile unique identifier of an individual) as they may appear from time to time, and unique resource identifiers (URIs) which are the unique names of web pages on the Internet. We will not intentionally store any other personal information on their servers.

Pendo tracks the activity of users – for example, pages visited and buttons clicked. It builds up a journey that the user travels through when using our software. This information is aggregated with other users’ information so that we can see how our software is being used on a grand scale. It enables us to make better informed decisions about the products and features we build in the future, providing more value to our customers.

Before we track any Authorised User’s activity we will always obtain consent from each individual person. In consideration of this, each person who gives this consent will benefit from helpful on-screen tips and walkthroughs to guide them through using the software and its features. Authorised Users who give consent may also participate in surveys and polls that we produce, to provide us with further insight and feedback.

Version 2
Last reviewed: 30th July 2019