Holland & Barrett


Holland & Barrett


Holland & Barrett is one of the leading health and wellness retailers in Europe, supplying its customers with a wide range of vitamins, minerals, health supplements, specialist foods and natural beauty products. During the pandemic, the company started it’s Level 3 apprenticeship programme for retail team leaders who were aspiring to become store managers.

The Learning & Development Apprenticeship (L&D) team were looking to setup a digital system so the programme could be run effectively and remotely. The team had looked into various Eportfolio systems and were recommended OneFile by several people.

Once the programme began, the team performed a mock inspection in order to ensure they were delivering to the highest standard.

“We were looking for an Eportfolio that could grow with the programme and OneFile was recommended by several people”

– Joanna Baird, Learning Programme Manager


Starting an apprenticeship programme during the pandemic meant that Holland & Barrett required a system that could store everything in one place seamlessly while allowing them to track learner progress and deliver a high-quality learning experience remotely. In their case, the apprenticeship standard was standalone, and no qualifications were associated to assess against. However, the team still wanted to do this to ensure quality of delivery and to show progress of learners up to the end point. The mock inspection would be performed to ensure the quality of delivery was up to scratch and find areas that required improvements.

How OneFile Helped

OneFile made everything much easier for the L&D team. The Learning Journal boosted engagement as learners would enthusiastically dive into the journal by uploading details using images, files and other evidence on how they had applied their skills.

The Scorecard feature allowed trainers and centre managers to have a clear view of learners’ progress by providing exposure and understanding of their activities on a day-to-day basis. This saved a lot of time as trainers could speak to learners more regularly: without a digital system they would have had to visit them in person to collect the required evidence.

Additionally, OneFile has many reporting options available and the ability to make learning plans on a monthly basis. This allowed the team to make a well structured and organised learning plan that impressed the mock inspector.

"OneFile made everything easy, from tracking and engaging learners to one-click integration with other MIS systems. The mock inspector gave us a glowing review on how well our programme was organised and structured”

–Sarah Dempsey, Head of Quality and Apprenticeships

Future Plans

The team at Holland & Barrett have since launched the Level 5 programme for the training of high performing store managers looking to further develop their careers with the company. They are currently looking into expanding their programme from retail to other areas of the business, from head office to distribution centres. They are also looking to launch a Level 2 retail apprenticeship aimed at identifying new, entry-level talent.

Useful OneFile Features

Learning Journal: easy to track progress and upload evidence remotely

Scorecard: unique way for learners to see their own progress

One-click integration with other MIS systems

Use criteria to gather data when choosing Apprentice of the Month

Creating forms & templates: so much easier having them ready

This article includes research and opinion sourced by OneFile at the time of publication. Things may have changed since then,
so this research is to be used at the reader's discretion. OneFile is not liable for any action taken based on this research.