Customer Service Assistant

Salary - competitive (dependent on experience) 
Progress your career with OneFile - the UK’s leading innovator in the learning and development sector. We’re currently introducing new products for our global customer base, and need a Customer Support Assistant to support our continual growth.

Who are we looking for?

We are seeking an enthusiastic, customer-focused team player to work within our well established Customer Support team. This is a busy, and rewarding role, providing essential customer support services for our valued customers. You will have a positive "can-do" attitude, excellent attention to detail and have a commitment to personal learning and development.

Your responsibilities:

  • Analysing Word documents and PDFs and converting them into our bespoke Qualifications database.
  • Able to use bespoke applications, and customised hardware to help input resources.
  • Search and download the required PDF documentation for the requested qualifications.
  • Reviewing comparison reports and make corrections where needed.
  • Maintain data input and accuracy in our software systems.
  • Responding to simple OneFile technical queries
  • Answering and transferring customer telephone calls.
  • Assisting other staff members with general office duties.

You'll have:

  • Computer literacy - ability to learn and use a wide variety of applications and hardware.
  • Excellent communication skills - to effectively and accurately respond to customers.
  • Analytical skills- to be able to interpret qualification PDF’s and input this accurately.
  • Strong organisation and time-management skills, with an ability to prioritise.
  • Willingness to learn new products and industry specific changes.

In return, you'll be rewarded with:

  • Birthday leave
  • Flexible working hours
  • Social events and activities
  • Exclusive discounts off entertainment, retail, fitness, travel and many more!
  • Employee recruitment referral scheme
  • Fun work environment
  • Fantastic career progression
  • Phone insurance
  • Tastecard (2 for 1 meals/50% off)
  • Childcare vouchers
  • Cycle-to-work scheme
  • Eye tests

Who are we?

Supporting over 300,000 users worldwide, OneFile is the leading software provider in the learning and development sector. Using the latest tech innovations, our beautiful, user-friendly software unlocks the potential for cloud-based training and assessments – bringing learning to life every step of the way.

Why OneFile?

We’re a rapidly growing technology company with ambitious targets year-on-year. We always aim to be bigger and better, so we invest in our staff, value hard work and reward performance – giving you the opportunity to develop with the company and progress your career.

Apply for this position

To apply for this position, please send your CV to [email protected]