Accessibility statement

Accessibility Statement

Accessibility statement for

This website is run by Onefile Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts (using your browser settings or a browser extension)
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

Please note that this accessibility statement only applies to the website at (this website) and not to any other of our subsites or services.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • Articles within the Explore section cannot have their text size resized with your browser settings
  • Some elements on some pages cannot be read correctly by a screen reader
  • Downloadable PDFs from the Explore section of the website created after 23 September 2018

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email [email protected]
  • call 0161 638 3876 and press ‘3’ for other and then select the option for marketing

We’ll consider your request and get back to you within 5 working days.

If you can’t view the map on our ‘contact us’ page, call or email us using the details above for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please:

  • email [email protected], or
  • call 0161 638 3876 and press ‘3’ for other and then select the option for marketing

Technical information about this website’s accessibility

Onefile Ltd is committed to making its website accessible. This website is partially compliant with the Web Content Accessibility Guidelines version 2.0 AA standard, due to the non-compliances listed below:

  • Text resizing not possible within some of the pages in the Explore section (1.4.4. Resize text)

Non accessible content

The content listed below is non-accessible for the following reasons:

  1. The ‘compare packages’ table cannot be currently interpreted by a screen reader
  2. Some ‘hyperlinks’ could be misrepresented as ‘buttons’ by a screen reader
  3. Some ‘buttons’ may have ambiguous purpose when read out of context by a screen reader
  4. The cookie notification may not always be read by a screen reader
  5. Downloadable PDFs from the Explore section of the website have not yet been tested for accessibility

Non compliance with the accessibility regulations

The pages within the Explore section are not able to have their text size resized by the browser settings. This doesn’t meet WCAG 2.0 success criterion 1.4.4 (non-text content).

We plan to rectify this by the end of October 2019. When we publish new content, we’ll make sure our all our page can have their text size resizeable.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.0 success criterion 4.1.2 (name, role value). The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested on 15 September 2019 by our internal test team.

What we’re doing to improve accessibility

We are currently working towards making all of our pages accessible so that we are fully compliant with WCAG 2.0 AA by October 2019.

We will update this statement periodically with any improvements we make.

Version 1
Last reviewed: 17th September 2019