Accessibility statement

Accessibility

Here at OneFile, we’re committed to giving people the tools they need to shape their own future. So, we do everything we can to make sure our websites and software are accessible to the widest possible audience, regardless of technology or ability. We’ve partnered with AbilityNet who are helping us with the accessibility of our Eportfolio and Learning Hub products.

You can take a look at what else we’re doing on each of our products and websites on the links below:

Accessibility work is never done, but we’re taking it on and doing everything we can. We're aware that some areas of our products and website aren’t fully accessible and we’re fixing known issues as fast as we can. We’re working toward “Level AA” conformance of the Web Content Accessibility Guidelines (WCAG) 2.1, to comply with the National Disability Authority’s Code of Practice on Accessibility of Public Services and Information Provided by Public Bodies.

Whenever we make progress or changes, we’ll update this page.

Version 2
Last review: 3rd February 2021

From the audit and subsequent rechecks of the site, the pages tested can be confirmed as being partially compliant with both the level A and AA guidelines as specified in the Web Content Accessibility Guidelines.

AbilityNet logo

 

Testing Consultants

M. Lewko
Arnaud Ramgoolam

Signed: 22nd October 2020

 

Principle Accessibility and Usability Consultant

Raphael Clegg-Vinell

Improving your access

Everyone’s needs are different. There are some handy guides on AbilityNet and the BBC that’ll help you get a set up that suits you and your accessibility needs. There are tips on everything from seeing the screen properly, using the keyboard and mouse, hearing sounds clearly, and reading content.

Recommended accessibility software

We recommend using the open-source software NVDA, as this is what we use to test our products. If you encounter issues while using other providers, please let us know.

Contact us

Email: [email protected]

Telephone: 0161 638 3876

If you need any more details or would like information on our website or products in a different format, such as accessible PDF, large print, easy read, audio recording or braille, please get in touch using the telephone number above.

We're always looking to improve the accessibility of OneFile. If you find any problems that aren’t listed on this page, or think we're not meeting accessibility requirements, please let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Eportfolio and Learning Hub

This section relates to https://www2.onefile.co.uk and https://live.onefile.co.uk.

These product websites were last reviewed on 22nd October 2020 by AbilityNet.

What we can’t improve

OneFile can’t monitor all content uploaded by users. It's the responsibility of each centre to ensure any content uploaded considers the accessibility needs of users within that centre. This includes provision of alternatives for time-based media, including closed captions for video content.

What we’re working on

From the AbilityNet audit and subsequent rechecks of the site, the pages tested are partially compliant with both the level A and AA guidelines as specified in WCAG 2.1.

There are elements that do not reflow properly when zoomed to 400%, such as the “Rating” and “Hint” input fields, and the "Actions" button.

Page: Rating Scale Template (Centre Manager)
Update: There are plans in motion to develop a responsive version of the product. In the meantime, offline apps are available to support main functionality, and other key functions on the mobile web version are usable.

Audio lacks transcript

There are no transcripts provided for the audio recording.
Page: Learner Assessment Evidence
Update: this is not within the scope of OneFile’s accessibility statement, as it applies to user-generated content.

Hidden elements receive screen reader focus
The elements that are not visible on the screen still receive VoiceOver focus.
Page: New Message on mobile (All users)
✓ This issue has now been resolved, pending external re-check by AbilityNet.

Colour picker not operable for VoiceOver users

There are colour picker components used within the website. The panel containing the colour picker and the associated options cannot be activated on mobile with VoiceOver on.
Page: Profile Theme (All users)
✓ This issue has now been resolved, pending external re-check by AbilityNet.

Visually displayed headings are not marked up as headings

There is an instance of the visual heading not being marked-up as such semantically.
Page: "My Account" modal
✓ This issue has now been resolved, pending external re-check by AbilityNet.

Login Failed message not announced by screen readers

The message is not announced by screen readers due to missing semantics.
Page: Login (All users)
✓ This issue has now been resolved, pending external re-check by AbilityNet.

Non-text content does not meet minimum colour contrast ratio requirements

There are non-textual elements that fail colour contrast requirement of 3:1, such as the "Continue to file..." button.
Page: Centre Resources "View resource" modal (All users)
✓ This issue has now been resolved, pending external re-check by AbilityNet.

State of the element is not communicated to assistive technology users

The state of the collapsible panels is not communicated to assistive technology users.
✓ This issue has now been resolved, pending external re-check by AbilityNet.

Focus does not return to the triggering element

There are instances where the focus does not travel back to the triggering element, such as upon activating the "Move up/" "Move down" button.
Page: Form Designer (Centre Manager)
✓ This issue has now been resolved, pending external re-check by AbilityNet.

Focus is not contained within modal

There are instances where the background elements receive focus when the modal dialog is open.
Page: Centre Resources "View resource" modal (example)
✓ This issue has now been resolved, pending external re-check by AbilityNet.

Background elements receive screen reader focus on iOS

The background elements receive screen reader focus within modals triggered in the header section ("Messages", "Tasks" and "My Account").
Pages: All (except Login and Keychain Account)
✓ This issue has now been resolved, pending external re-check by AbilityNet.

Tab Panel does not have an appropriate role

The content panels do not have appropriate role.
Page: Assessor: Create Assessment Plan
✓ This issue has now been resolved, pending external re-check by AbilityNet.

Parsing errors

There are parsing errors found in the mark-up.
✓ This issue has now been resolved, pending external re-check by AbilityNet.

Links are not apparent to users

The links cannot be visually distinguished from surrounding text within the footer.
Pages: Learners: Learning Journal; Scorecard. Centre Manager: Rating Scale Template; Courses.
✓ This issue has now been resolved, pending external re-check by AbilityNet.

Focus indicator fails colour contrast requirements

Throughout the website, when an element receives keyboard focus, the light blue focus indication appears. The colour does not meet the required colour contrast ration of 3:1.
✓ This issue has now been resolved, pending external re-check by AbilityNet.

Page title is not descriptive of page purpose

Page does not have an adequate title. The title attribute does not describe the content well.
Page: Rating Scale Template (Centre Manager)
✓ This issue has now been resolved, pending external re-check by AbilityNet.

RPL-Funding Calculator

This section relates to https://rplfundingcalculator.co.uk/.

Testing of this website is periodic and ongoing. We believe our RPL-FC product is fully 2.1 AA compliant, as of 3rd February 2021.

Enrol

This section relates to https://enrol.onefile.co.uk/

Testing of this website is periodic and ongoing. We believe our Enrol product is fully 2.1 AA compliant, as of 7th June 2021.

ILR

This section relates to https//ilr.onefile.co.uk/

This product website was last reviewed on 17th June 2021 by our internal test team.

What we’re working on

There are elements that do not reflow properly when zoomed to 200% or 400%

Just about 7% of pages or components in the pages of the application that doesn’t work properly when zoomed over than 200%. The fixes are prioritised to be delivered in the upcoming releases.

There are elements such letter spaces, line spaces and height with space problems

About 5.7% of our UI elements across the application pages that doesn’t match with these WCAG recommendation. These changes will be applied as part of the User Experience already prioritised for the upcoming releases.

There are components in the pages of the application with tab order issue

About 15.7% of user interface components such as tab order out of the logical order, some Drop downs and radio buttons list not navigable with the arrow keys will be fixed as part of the User Experience review and will prioritised accordingly.

Audio lack transcript

There is no announcement by screen reader or not announced correctly in 25.7% of the components, links or pages.

Components not using ARIA attributes

About 45.7% of our UI elements across the application doesn’t use the ARIA attributes recommendation.

Company website

This relates to www.onefile.co.uk.

This website was last reviewed on 15th September 2019 by our internal test team.

What we can’t improve

Many of our older PDFs and Word documents don’t meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.0 success criterion 4.1.2 (name, role value). The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

What we’re working on

  1. Some ‘hyperlinks’ could be misrepresented as ‘buttons’ by a screen reader.
  2. Some ‘buttons’ may have ambiguous purpose when read out of context by a screen reader.
  3. The cookie notification may not always be read by a screen reader.
  4. Downloadable PDFs from the Explore section of the website have not yet been tested for accessibility.