Salary - competitive (dependent on experience)
Progress your career with OneFile - the UK’s leading innovator in the learning and development sector. We’re currently introducing new products for our global customer base, and need a Customer Support Assistant to support our continual growth.
Who are we looking for?
We are seeking an enthusiastic, customer-focused team player to work within our well established Customer Support team. This is a busy, and rewarding role, providing essential customer support services for our valued customers. You will have a positive "can-do" attitude, excellent attention to detail and have a commitment to personal learning and development.
- Analysing Word documents and PDFs and converting them into our bespoke Qualifications database.
- Able to use bespoke applications, and customised hardware to help input resources.
- Search and download the required PDF documentation for the requested qualifications.
- Reviewing comparison reports and make corrections where needed.
- Maintain data input and accuracy in our software systems.
- Responding to simple OneFile technical queries
- Answering and transferring customer telephone calls.
- Assisting other staff members with general office duties.
- Computer literacy - ability to learn and use a wide variety of applications and hardware.
- Excellent communication skills - to effectively and accurately respond to customers.
- Analytical skills- to be able to interpret qualification PDF’s and input this accurately.
- Strong organisation and time-management skills, with an ability to prioritise.
- Willingness to learn new products and industry specific changes.
In return, you'll be rewarded with:
- Birthday leave
- Flexible working hours
- Social events and activities
- Exclusive discounts off entertainment, retail, fitness, travel and many more!
- Employee recruitment referral scheme
- Fun work environment
- Fantastic career progression
- Phone insurance
- Tastecard (2 for 1 meals/50% off)
- Childcare vouchers
- Cycle-to-work scheme
- Eye tests
Who are we?
Supporting over 300,000 users worldwide, OneFile is the leading software provider in the learning and development sector. Using the latest tech innovations, our beautiful, user-friendly software unlocks the potential for cloud-based training and assessments – bringing learning to life every step of the way.
We’re a rapidly growing technology company with ambitious targets year-on-year. We always aim to be bigger and better, so we invest in our staff, value hard work and reward performance – giving you the opportunity to develop with the company and progress your career.